We’re sorry but following a planned upgrade to the technology platform for some of our pension and bonds contracts, we’re aware that some of our customers are experiencing difficulties accessing their secure online services. We appreciate your continuing patience whilst our teams are working hard to fix the issue. While we work on resolving this, you may find answers to your query at aegon.co.uk/customer/pension-bond. You can also submit requests online using our online form. View full details of how to switch while our service is unavailable.

Please note - for employers and advisers only - our we know that our SmartPay service is experiencing disruption and we’re working to get this resolved. We’re sorry for the inconvenience that this is causing you.